Shipping Policy

How long will it take for my order to arrive?

If your candle is in stock and ready to ship, the processing time is typically 1-5 business days. Please note that custom orders, pre-orders, and busy periods may extend this timeframe. Rest assured, your order is our top priority and will be packaged with care as quickly as possible.

Once your package leaves our studio, we have no control over shipping delays. Your order will come with a tracking number that you can present to the carrier if any issues arise. If you need assistance with a claim, please email us with details of the issue, your original order number, and the tracking information so we can help resolve it.

We have three size boxes for orders and will offer free shipping for those in the United States. We are working on shipping to areas outside of USA. If you want Priority shipping, contact us and we will try to accommodate that request. 

Priority Mail Express / Overnight Shipping: If you select Priority Mail Express shipping, please keep in mind that your order is still subject to processing times before it departs our studio. If you have questions about current processing times, feel free to contact us before placing your order. At this time, we do not offer overnight shipping due to the careful packing process required. Priority mail shipping is $7.95 and applies to any size box we carry for your order.

Summer Shipping: During the summer months (end of May through August), we only ship packages from Monday to Wednesday to avoid candles sitting in hot delivery trucks. Please monitor your tracking number during this period and retrieve your packages as soon as possible. Candles are particularly susceptible to melting, and we want them to arrive in perfect condition.

Carrier Delays / Lost Packages: We strive to meet processing and shipping estimates, but we cannot guarantee them due to potential carrier delays. Once your package leaves our studio, we cannot control the delivery timeline. We are unable to issue immediate refunds or replacements for lost or stolen items. During the holiday season, carriers may experience additional delays due to weather or increased shipment volumes. If your package is missing, please contact the carrier to file a claim for a full refund. If you encounter any issues filing a claim, reach out to us, and we will assist you. If the carrier issues a refund for a lost package, we can refund or replace your items. Please note that Swann Sense, LLC is not liable for any delays, re-routes, or failed deliveries.

If you have any concerns about your order's status or if your items were damaged during shipment, please contact us at susan@swannsense.com with photos and your order number. At Swann Sense, we are committed to your satisfaction, so let us know about any issues, and we will work with you to resolve them so you can continue enjoying your candles.